User guide
Eleia is:
- a guide
- an ally
- a living project
- part of a broader vision of Elettra
If you are using it today, you are becoming part of its growth journey.
What is Eleia?
Eleia was created to transform complexity into clarity, putting technology at the service of people and supporting the decisions with competence, transparency and vision.
What is Eleia used for?
Eleia is Elettra’s intelligent assistant.
It is not just a chatbot, but a digital guide designed to accompany technicians, buyers, partners and collaborators in the world of electricity, helping them navigate products, solutions and technical knowledge.
Eleia was created to transform complexity into clarity, putting technology at the service of people and supporting decisions with expertise, transparency and vision.
What is Eleia used for?
Eleia is designed for:
- facilitate the search for products, codes and solutions
- support the understanding of technical data sheets and documentation
- guide the user through structured technical and commercial pathways
- suggest preliminary configurations and specifications
- provide initial information and guidance support
Eleia does not replace human relationships, but rather strengthens them, making interaction faster, more conscious and more valuable.
Eleia at the trade fair
At events and trade fairs, Eleia is available in controlled demo mode.
This mode is designed to showcase the project’s potential and its innovative approach, without interfering with Elettra’s official operational and commercial processes.
During the demo, Eleia can:
• simulate product searches and guided paths
• show examples of technical requirements interpretation
• generate demonstrative and non-binding outputs
• answer questions about the logic, vision and operation of the system
The version shown at the fair represents a guided and demonstrative portion of ELEIA’s features.
What Eleia is not
At events and trade fairs, Eleia is available in controlled demo mode.
This mode is designed to showcase the project’s potential and its innovative approach, without interfering with Elettra’s official operational and commercial processes.
During the demo, Eleia can:
- simulate product searches and guided tours
- show examples of interpreting technical requirements
- generate demonstrative and non-binding outputs
- answer questions about the logic, vision and operation of the system
The version shown at the fair represents a guided and demonstrative portion of ELEIA’s features.
Reliability of information
Eleia uses:
- technical documentation and catalogues provided by Elettra
- structured data and business knowledge
- artificial intelligence models trained for information and technical support
Despite the high level of accuracy, the information provided by ELEIA must always be verified before operational or commercial use.
For any final decision, the official channels and direct communication with the Elettra team shall always prevail.
Protection for Eleia users
The use of Eleia takes place in a declared, transparent and secure context..
In particular:
- No sensitive or confidential data is required.
- interactions in demo mode have no contractual value
- the answers provided do not constitute commercial or technical commitments
- the user remains responsible for verifying the information
ELEIA is designed to support people, not expose them to risks.
Protection for Elettra and project ownership
ELEIA is a proprietary platform owned by Elettra.
The following shall be considered confidential and protected:
- the system architecture
- the logic of reasoning and technical interpretation
- interaction models and conversational flows
- the visual, narrative and functional identity of Eleia
- the contents, data and additions shown in demo mode
Any reproduction, misuse, dissemination or imitation, even partial, of the solutions presented is prohibited without the express authorisation of Elettra..
Project's evolution
Interactions, questions and comparisons contribute to improving it, strengthening a system that grows alongside the people who use it.
Every demo, test or controlled use is part of a responsible and shared development process.
Why Elettra has created Eleia
Interactions, questions and comparisons contribute to improving it, strengthening a system that grows alongside the people who use it.
Every demo, test or controlled use is part of a responsible and shared development process.
FAQs
Eleia is a common chatbot?
No.
Eleia is a smart guide designed specifically for the world of electricity and the Elettra ecosystem.
It does not just answer general questions, but guides users through products, solutions, technical concepts and decision-making processes.
It is designed to support people, not replace them.
Is Eleia an autonomous artificial intelligence?c
Eleia is an artificial intelligence system guided, trained and supervised by Elettra.
It does not make autonomous decisions or act independently: it supports human reasoning by providing information, suggestions and guidance
Can I use Eleia to obtain a real quote?
No.
Eleia does not replace human labour or make operational decisions. Its role is:
- support technical guidance
- speed up access to information
- make choices more conscious
Final decisions always remain with Elettra’s personnel and official processes..
Are the informations provided by Eleia reliable?
Eleia uses:
- technical documentation and Elettra catalogues
- structured corporate knowledge
- artificial intelligence models trained for information support
Despite the high level of accuracy, information should always be verified before operational or commercial use.
Eleia supports decisions, it does not certify them.
Can Eleia make mistakes?
Like any advanced information system, Eleia can provide answers that require verification
For this reason, it does not replace human judgement and does not eliminate professional responsibility.
Is Eleia available online yet?
ELEIA is currently available in guided demo mode.
This means that:
- the experience is controlled
- access is mediated
- Each demo is customised according to the user’s role.
This choice is intentional and allows us to guarantee quality, realistic expectations and responsible project development.
Why the demo is guieded and not free to use?
Because Eleia is an evolving, high-value project.
The guided demo allows you to:
- demonstrate the system’s true potential
- prevent improper or incomplete use
- tailor the experience to the person experiencing it
It is not a limitation, but a choice of quality and protection.
Are my data safe?
Yes.
Eleia does not require the entry of sensitive or confidential data
Interactions in demo mode take place in a declared and controlled environment.
The user remains responsible for the information shared and its use.
Can I add private or confidential information?
No.
Eleia is not designed to receive confidential or sensitive data.
It is recommended to always use generic or simulated information, especially in demo mode.
Does Eleia learn from interactions?
Eleia is a constantly evolving project.
Interactions, questions and feedback contribute to improving the system over time, within a controlled and responsible development process.
Every use helps make Eleia more effective, clear and useful.
Eleia wil change over time?
Yes.
Eleia is designed to evolve progressively, integrating new skills, functions and modes of interaction, always in line with Elettra’s vision
Who is the owner of Eleia?
Eleia is a proprietary platform owned by Elettra.
The following are protected:
- the system architecture
- the operating principles
- conversational flows
- visual and narrative identity
- the contents and solutions shown in the demo
Can I replicate or use solutions similar to those seen?
No.
Reproduction, imitation or improper use, even partial, of the solutions presented is not permitted without the express authorisation of Elettra.
How can I try ELEIA live?
You can request a guided demo.
The experience is tailored to your role and needs, allowing you to truly understand the value of the project.
Request a demo and experience ELEIA for yourself.
Still have questions?
Click the button below, we will reply as soon as possible!
Megiston