Customer Care

Customer Care

Do you need technical assistance, documentation, returns or commercial support?

You are in the right place.


Our team provides you with fast, structured and dedicated support: fill out one of the forms below according to your needs.

You will receive a reply within 24 hours.

Customer service opening hours: Monday–Friday / 8:30 a.m.–12:30 p.m. and 2:00 p.m.–6:00 p.m.

Which form should I fill in?

Orders and Shipping

Tracking, confirmations, availability, code replacements

Offers and Quotes

Customised requests, price list, our offer

Jobs and Wired Switchboard

Technical files, documents, problems with components

Commercial Documentation, Software and ElettraNet

Data sheets, certifications, software

After Sale Assistance

After Sale Problems

Returns and Non-Conformities

Errors, defects, credit notes

Administration and Accounting

Copies of documents, bank details, payment transfers

FAQs

Have a question? Find the answer here now.

Need further assistance?

Help center

Please contact us directly.

Any doubts left?

Check out our FAQs for quick answers to the most common questions.