Customer Care
Customer Care
Do you need technical assistance, documentation, returns or commercial support? You are in the right place.
Our team will provide you with fast, structured and dedicated support: fill in one of the forms below according to your needs. You will receive a reply within 24 hours.
Customer service opening hours: Monday–Friday / 8:30 a.m.–12:30 p.m. and 2:00 p.m.–6:00 p.m.
FAQ
Any questions? We may already have the answer. Check out our frequently asked questions and find what you need right away.
Which form should I fill in?
Orders and Shipping
Tracking, confirmations, availability, code replacements
Offers and Quotes
Customised requests, price list, our offer
Jobs and Wired Switchboard
Technical files, documents, problems with components
Documentation, Software and ElettraNet
Data sheets, certifications, software
After Sale Assistance
After Sale Problems
Returns and Non-Conformities
Errors, defects, credit notes
Orders and Shipping
Our Customer Care team tracks orders and provides timely updates on shipments.
We are also at your disposal for product code verification, stock availability and delivery documentation.
Tracking Shipments
Would you like to know where your order is? Fill in the form to track your delivery in real time.
METEL order
Request activation to send your orders via Metel quickly, easily and without errors.
Code Replacement
Can't find the product code you're looking for? We'll help you find the most suitable alternative.
Product availability
Check in real time whether the product is available in our warehouses.
Order confirmation or TD
Request a copy of the order confirmation, or the transport document.
Offers and Quotes
We support you in choosing the most suitable products, checking codes and preparing quotes
Our service is designed to guarantee clarity, timeliness and tailor-made solutions.
Our Solutions
Discover our range of electrical equipment for LV.
Request the quote
Receive a detailed and transparent quote.
Quote Progress Status
Check the progress of your bid.
Price List
Request the updated price list for AEG equipment.
Jobs and Wired Switchboard
If you have an order in progress or you have purchased a wired switchboard, here you will find all the information you need to track your order, receive technical documentation and request assistance.
Job Progress Status
Check the shipment forecast for your order.
Electrical schema Wired switchboard
Request the layout of your switchboard using our form.
Technical Folder Wired Switchboard
Get the complete technical documentation for the switchboard.
Faulty Item Replacement
Report a faulty component using the form.
Documentation, Software and ElettraNet
Quickly access manuals, catalogues, software, certifications and monitor your orders with the ElettraNet portal.
Catalogues
Browse the catalogues with all the technical information.
Interface Relay Test Certificate
Fill in the form to request a copy of your interface relay test certificate.
Software PanelMaker
Download the configuration software and request support if necessary.
Secure Area ElettraNet
Request access to your secure area to manage everything quickly, easily and securely.
After Sale Assistance
We won’t leave you alone after your purchase.
Our team is ready to support you with spare parts, maintenance, and technical advice. If you have any questions, we are here to help.
We provide a fast and transparent service, complete with spare parts and scheduled maintenance,
to minimise downtime and maximise performance.
We welcome feedback from our customers in order to improve steadily
and maintain our high quality standards.
Technical Consultation
Any technical questions? Fill in the form and we will get back to you.
Technical Documentation
Find out more about the technical features of our products.
Feedback
Help us get better: leave a comment about your experience.
Returns and Non-Conformities
Simple and quick procedures for managing returns, credit notes or non-conformities. We guide you step by step.
Returns for Non-Compliant Products
Fill in the form and activate the procedure immediately.
Commercial Return
Dedicated procedure for commercial returns. Open the form.
Credit Note
Request a credit note for price differences.
Need further assistance?
Help center
Please contact us directly.
Any doubts left?
Check out our FAQs for quick answers to the most common questions.
Megiston